Privacy policy
Welcome to EverLume. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you visit or interact with our website, we may collect the following types of information:
Personal Information
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment details (processed securely through third-party payment providers)
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Order history
Non-Personal Information
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IP address
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Browser type and device information
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Website usage data
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Cookies and analytics data
We only collect information that is necessary to provide our products and services effectively.
2. How We Use Your Information
We use your information for purposes including but not limited to:
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Processing and delivering your orders
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Managing payments and transactions
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Providing customer support
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Sending order updates and important notifications
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Improving our website, products, and customer experience
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Preventing fraud and unauthorized transactions
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Complying with legal obligations
With your consent, we may also send promotional emails, offers, and marketing communications. You may unsubscribe at any time.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
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Remember customer preferences
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Analyze website traffic and performance
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Personalize content and offers
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Improve website functionality
You may disable cookies through your browser settings; however, some parts of the website may not function properly.
4. Third-Party Services
We may use trusted third-party services to operate our business efficiently, including:
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Payment gateways
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Shipping and logistics partners
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Website analytics providers
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Marketing and advertising platforms
These third parties may access limited information only as necessary to perform their services. We encourage users to review the privacy policies of these providers separately.
We are not responsible for the privacy practices of third-party websites or services linked on our platform.
5. Payment Security
We do not store your full debit/credit card details on our servers. Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.
6. Data Security
We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While we strive to use commercially acceptable methods to protect your data, no online platform can guarantee absolute security.
7. Customer Rights
As a customer, you have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information, subject to legal obligations
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Withdraw consent for marketing communications
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Contact us regarding privacy-related concerns
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.
We encourage users to review this page periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
EverLume
Email: everlumestore@gmail.com
Phone: 8459680737
Thank you for trusting EverLume.