Refund policy
At EverLume , customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for details regarding returns, refunds, exchanges, and damaged items.
1. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The return request must be made within 7 Days of receiving the order
- The product must be unused, unworn, and in its original condition
- The item must include original packaging, tags, accessories, and manuals (if applicable)
- Proof of purchase or order confirmation must be provided
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or promotional reasons.
Non-returnable items may include:
- Used or damaged products caused by customer misuse
- Customized or personalized products
- Clearance or final sale items
- Gift cards
- Certain personal care or hygiene-related products (if applicable)
Any non-returnable items will be clearly mentioned on the product page where applicable.
3. Return Process
To initiate a return, please contact us at everlumestore@gmail.com with:
- Your order number
- Product details
- Reason for return
- Photos of the product (if applicable)
Once your request is reviewed and approved, we will provide return instructions.
Please do not send products back without prior approval, as unauthorized returns may not be accepted.
4. Return Shipping Costs
Return shipping responsibility may vary depending on the reason for return:
- If the product is damaged, defective, or incorrect, EverLume may cover the return shipping costs.
- For customer preference returns (such as change of mind), customers may be responsible for return shipping charges.
Original shipping charges are generally non-refundable unless the return is due to our error.
5. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refund processing may take up to 7 Days
- Processing times may vary depending on banks or payment providers
In certain cases, partial refunds may be issued if returned items are not in their original condition.
6. Exchange Options
We may offer exchanges for:
- Defective products
- Damaged items
- Incorrect products received
- Size or variant issues (if applicable)
Exchange requests must be made within 7 Days delivery.
Product exchanges are subject to stock availability.
7. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 Days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos/videos showing the issue
- A brief description of the problem
After verification, we may offer:
- A replacement
- Exchange
- Store credit
- Full or partial refund
depending on the situation.
8. Cancellation Policy
Orders may be canceled before they are shipped.
Once an order has been dispatched, cancellation requests may no longer be possible and the order may fall under the return policy instead.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your card issuer or payment provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at everlumestore@gmail.com.
10. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
EverLume
Email: everlumestore@gmail.com
Phone: 8459680737
Thank you for shopping with EverLume. We appreciate your trust and support.