Terms of service

Welcome to EverLume. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.

  • You will provide accurate and complete information when placing orders or creating an account.

  • You will not use our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone at any time for any reason.

2. Account Terms

If you create an account with EverLume, you are responsible for:

  • Maintaining the confidentiality of your account credentials

  • Restricting access to your account

  • All activities conducted under your account

You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Modify prices without prior notice

  • Correct pricing errors

  • Cancel orders resulting from incorrect pricing or technical errors

Payments must be completed through approved payment methods available on our website. Orders will only be processed after successful payment confirmation.

4. Product Descriptions

We strive to ensure that product descriptions, images, and specifications are accurate. However:

  • Minor variations in color, packaging, or appearance may occur

  • We do not guarantee that all product descriptions are error-free or completely accurate

If a product received does not match its description substantially, customers may contact us for support.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or unauthorized activity

If your order is canceled after payment, the applicable refund will be processed according to our refund policy.

6. Shipping and Delivery

We aim to process and dispatch orders within 7 Days.

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Unforeseen logistical issues

EverLume is not liable for delays caused by third-party shipping providers.

Customers are responsible for providing accurate shipping information. Additional charges may apply for failed deliveries caused by incorrect details.

7. Returns and Refunds

Our return and refund policies are outlined separately on our website.

Generally:

  • Return requests must be made within the specified return period

  • Returned products must be unused and in original packaging

  • Certain items may be non-returnable for hygiene, safety, or clearance reasons

Refunds, once approved, will be processed to the original payment method within a reasonable timeframe.

8. Prohibited Uses

You agree not to use the website:

  • For unlawful purposes

  • To violate any laws or regulations

  • To distribute malware or harmful code

  • To infringe intellectual property rights

  • To harass, abuse, or harm others

  • To attempt unauthorized access to our systems

Violation of these conditions may result in immediate termination of access to our services.

9. Intellectual Property

All content on this website, including logos, images, graphics, text, and designs, is the property of EverLume and protected under applicable intellectual property laws.

Unauthorized reproduction or commercial use is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, EverLume shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits, revenue, or data

  • Delays or interruptions in service

  • Third-party actions or delivery failures

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. Third-Party Services

Our website may contain links or integrations with third-party platforms, payment gateways, or services.

We are not responsible for the content, policies, or practices of third-party providers.

12. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in the Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts located in dahanu ,Palghar, India.

15. Contact Information

For any questions regarding these Terms, please contact us:

EverLume
Email: everlumestore@gmail.com
Phone: 84596 80737

Thank you for shopping with EverLume.