Shipping policy

Shipping Policy

Last Updated: May 16, 2026

Thank you for shopping with EverLume. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery.

1. Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are typically processed on business days only, excluding weekends and public holidays. During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping

  • Cash on Delivery (if applicable)

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Domestic Shipping: 5-10 business days

  • Express Shipping: 3-5 business days

  • International Shipping (if applicable): 10-20 business days

Please note that delivery timelines are estimates and may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • High order volumes or unforeseen delays

4. Shipping Costs

Shipping charges are calculated based on the shipping method, order value, and delivery location.

Examples:

  • Standard Shipping: ₹99

  • Express Shipping: ₹199

  • Free Shipping on orders above: ₹999

Final shipping charges will be displayed at checkout before payment is completed.

5. Tracking Your Order

Once your order is shipped, you will receive tracking information via email, SMS, or WhatsApp (if applicable).

Customers can use the provided tracking number to monitor the delivery status through the courier partner’s website.

If you do not receive tracking details within the expected processing time, please contact us at everlumestore@gmail.com

6. Delivery Issues and Delays

While we aim to deliver all orders on time, delays may occasionally occur due to factors beyond our control.

EverLume is not responsible for delays caused by:

  • Courier service disruptions

  • Incorrect shipping information provided by customers

  • Natural disasters or severe weather conditions

  • Customs delays (for international orders)

If your package is marked as delivered but has not been received, please contact the courier company first. You may also reach out to our support team for assistance.

7. Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate and complete shipping details.

If an order cannot be delivered due to incorrect information:

  • Additional shipping charges may apply for re-delivery

  • Delays may occur

  • Orders returned to us may be subject to re-shipping fees

Please double-check your shipping address before placing an order.

8. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT or local fees imposed by their country

International delivery times may vary depending on customs clearance and local courier services.

EverLume is not responsible for delays caused by customs processing.

9. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.

To help us resolve the issue quickly, please provide:

  • Order number

  • Photos of damaged items/packages (if applicable)

  • Any relevant delivery information

We will work with the shipping carrier to investigate and assist you as soon as possible.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

EverLume
Email: everlumestore@gmail.com
Phone: 8459680737

Thank you for shopping with EverLume.